Returns & Exchanges

At Waterman, we take pride in the quality of our premium hydration and food products; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and photos of the items you wish to return.

• 2.
  Receive Return Authorization

  Once approved, we will send you a Return Merchandise Authorization (RMA) number and a prepaid shipping label for your convenience.

• 3.
  Package Your Items

  Securely pack the unopened food or beverage products in their original packaging to ensure they are not damaged during transit.

• 4.
  Refund Processing

  After our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.